Shipping & Returns
Effective Date: September 1, 2026
Thank you for shopping with Raiz Artz. This policy explains how we process and deliver orders, as well as your rights regarding cancellations, returns, refunds, and damaged items.
Order Processing
Orders are typically processed within 5-10 days after payment has been received. Processing times may be longer during holidays or periods of high demand. You will receive a confirmation email once your order has been dispatched.
Shipping
We ship to customers within the European Union and selected international destinations. Shipping options, estimated delivery times, and applicable charges will be confirmed via email.
Shipping costs are calculated based on the destination, package size, weight, and selected shipping method. Please note that delivery estimates are not guaranteed and may vary due to circumstances beyond our control, including customs processing, weather conditions, or carrier delays.
Orders delivered outside the European Union may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.
Delivery
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer. Risk of loss or damage transfers to the customer upon delivery of the goods.Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with applicable EU consumer protection laws. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods. To exercise your right of withdrawal, you must notify us by a clear statement (for example, by email or post) before the withdrawal period expires. Returns are accepted for damaged or incorrect items reported within a reasonable time after delivery. Limited editions and original artworks may be restricted and handled case by case.
Exceptions to the Right of Withdrawal.The statutory right of withdrawal does not apply where permitted by law, including but not limited to:
- Artwork that has been custom-made or commissioned according to your specifications.
- Personalized products.
- Goods that have been inseparably mixed with other items after delivery.
- Other exemptions provided under applicable consumer protection legislation.
If a purchase falls within one of these exceptions, this will be clearly indicated before the order is placed.
Returns
If you exercise your right of withdrawal:
- You must return the artwork within 14 days after informing us of your decision to withdraw.
- Items must be returned in their original condition and packaging where reasonably possible.
- You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Unless otherwise agreed or required by law, the customer is responsible for return shipping costs. We recommend using a tracked and insured shipping service when returning artwork.
Refunds
After receiving and inspecting the returned item, we will process your refund without undue delay and no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first. Refunds will be made using the same payment method used for the original purchase unless otherwise agreed. Original standard delivery charges will be refunded where required by applicable law. Additional charges for expedited shipping are not refundable unless required by law.Damaged or incorrect items
Please inspect your order promptly upon delivery. If your artwork arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery and include:
- Your order number.
- A description of the issue.
- Clear photographs of the item, the packaging,and any visible damage.
We will assess the issue and, where appropriate, offer a replacement, repair, or refund in accordance with applicable consumer protection laws.
Lost Shipments
If your shipment appears to be lost, please contact us as soon as possible.
We will work with the shipping carrier to investigate and resolve the issue.
Where applicable, we will provide a replacement or refund in accordance with our obligations under applicable law.
Contact Information
For questions regarding shipping, returns, or cancellations, please contact the store at:
- Email: wabisabi@gmail.com
- instagram: instagram.com/raiz-artz
Edition notes
Archival prints are limited to 25 copies plus 2 artist prints per edition. Once sold out, the edition should remain closed.